All About Your Comme Vest

Each brick weighs approximately 980g

Awesome, we’re so glad to hear that you care about hygiene. Honestly the best way to clean it is to spray it with an odor eliminator like Febreeze and allow it to air dry

Alternatively, you may also choose to hand wash it with anti-bacterial soap

We wouldn’t recommend this. You’re better off spraying it with an odor eliminator and allowing it to air dry or hand wash it with anti-bacterial soap

Local Shipping & Delivery

In line with Covid-19 safety measures

We’re totally excited for you to receive your Comme Vest! Delivery will take between 1-3 business days after you receive your tracking link. 

A tracking link will be sent to you via e-mail once your order is dispatched. Keep an eye out for that e-mail!

Our courier will attempt to re-deliver your parcel the following business day. There will be a total of 3 re-delivery attempts before your parcel is sent back to us. So please do your best to receive your parcel! (You’re supposed to be home during this period anyway)

Once you’ve placed your order, you won’t be able to amend your delivery information. However, you can still contact us via e-mail at care@commelab.com or our Contact Box and we’ll do whatever we can to help ASAP! Just note that there might be a slight delay in shipping due to this delivery amendment. Moral of the story: always double check your information!

International Shipping & Delivery

We'd love to! At the moment we're still sorting a couple of things out with our friendly third-party courier to make sure your delivery is smooth. If you're keen on buying our Comme Vest, please reach out to us at hello@commelab.com or use our Contact Box 

Order & Delivery Issues

Once you’ve placed your order, you won’t be able to amend your delivery information. However, you can still contact us via e-mail at care@commelab.com or our Contact Box and we’ll do whatever we can to help ASAP! Just note that there might be a slight delay in shipping due to this delivery amendment. Moral of the story: always double check your information!

Don’t panic, we got you! All you gotta do is to double check your parcel’s location via the tracking code e-mailed to you. 

Still unable to pinpoint your parcel’s location? Then contact us immediately via e-mail at care@commelab.com or our Contact Box and we’ll work to hunt it down ASAP

We are REALLY sorry for this! We urge you to contact us immediately either via e-mail at care@commelab.com or our Contact Box with the following information:

+ Your order number (e.g #4312)

+ The name of the product

+ A clear photograph of the defect

Our Customer Care team will be in touch with you as soon as possible to resolve this.

We urge you to contact us immediately either via e-mail at care@commelab.com or our Contact Box with the following information:

+ Your order number (e.g #4312)

+ The name of the product you ordered

+ The name of the product you received

+ A clear photograph of the incorrect item

Our Customer Care team will be in touch with you as soon as possible to resolve this.

Changing Or Cancelling Your Order

Yes, you have 30 minutes from your time of order to make any changes or to cancel your order

If you wish to cancel your order, contact us either via e-mail at care@commelab.com or the Contact Box and include the header ‘CANCEL ORDER’ with the following information:

+ Your order number (e.g #4312)

+ Reason for cancellation

Exchanges & Returns

Unless your Comme Vest is either defective or seriously damaged, we don't accept exchanges. Sorry!

Unfortunately we don't accept any returns or refunds of our product due to the nature of the product. Sorry!

Payment

+ Credit and debit cards (Visa, Mastercard, Amex).

+ You can also pay in 3 interest-free installments via hoolah.

Learn more about hoolah here.

Learn more about it here.

We’re on the rescue! Please take a screenshot of the error and contact us either via e-mail at care@commelab.com or our Contact Box. Our Customer Care team will be on the double to help resolve this.